JUDITH ESEOGHENE EMUKPERUO

Managed real-time monitoring and rapid escalation of site downtimes to field engineers, ensuring swift resolution and minimizing service disruptions.

Utilized Affectli for instantaneous ticket creation, comprehensive updates, and efficient closure, streamlining incident tracking and resolution workflows.

Coordinated escalation of critical hub site issues to team supervisors, ensuring timely follow-up and resolution for complex network problems.

Leveraged Service-now for accurate real-time ticket capturing, maintaining precise records of network incidents and resolutions.

Analyzed power alarms and outages by extracting data from ServiceNow and field engineers using Microsoft Excel, identifying trends and supporting proactive maintenance.

Proactively monitored network power alarms using diverse applications, significantly contributing to the prevention of outages and ensuring continuous service delivery.

Ensured accurate escalation of power-related alarms, facilitating prompt response and resolution by relevant technical teams.

Managed the full lifecycle of real-time tickets within Affectli, from opening to updating and closure, enhancing incident response efficiency.

Captured and updated feedback from field operations, ensuring comprehensive documentation and effective communication for ongoing issue resolution.

Collaborated with team leads to escalate and resolve complex site issues, ensuring timely intervention and minimizing operational impact.

Ensured prompt closure of all outstanding tickets, maintaining a clean backlog and supporting efficient workflow management.

Managed precise data collection and maintained public relations, ensuring accurate information dissemination and positive stakeholder engagement.

Streamlined documentation, filing, and general office keeping procedures, contributing to improved organizational efficiency and accessibility of records.

Supported the Vice Principal Administrator in critical duties, including managing admission prospectuses and invigilating examinations, ensuring smooth academic processes.

Demonstrated strong organizational and communication skills in a dynamic educational environment, adapting to diverse administrative responsibilities.